You have two payment options: by credit card or by direct debit enabled only for annual fees.
If you want to pay by direct debit, please contact us and we will tell you the steps to follow.

Click on Update plan and within your billing history, you will see an icon that will allow you to download the invoice for each payment.

Yes! With the multi-role functionality you will be able to add members to your team to help you with the management of your restaurant.

To add members to your team, just go to User settings > My restaurants and add a member in My team. In this guide we explain it in more detail.

There are 3 different roles:
💼 Administrator: allows you to use all the functionalities of haddock.
📄 Document management: allows you to add, view and edit documents and upload sales. It does not have access to the dashboard or the sales total.
👀 Manager view: allows you to view the dashboard, supplier data and export documents, but you will not be able to edit information.

You can add up to 7 users, depending on the plan.
You can check our plans here.

Yes, you can delete or edit a member's role from User settings > My restaurants . Once you have selected the member, just click on the 3 dots at the top right and delete it.

No, only the administrator and the manager view have access to the dashboard.

You can see the dashboard with the amounts with or without VAT. To change it, go to User settings > Settings > Dashboard and select the option you prefer.

If you have this option activated, you will be shown information with the total of the delivery notes and tickets, and of the invoices of suppliers that do not have delivery notes.

You can display the dashboard information in two ways:
1. With the real-time view, i.e. with the total of the delivery notes and tickets, as well as the total of the invoices of the suppliers that do not have delivery notes or tickets.
2. Without this view activated, the dashboard is displayed with the total of invoices and tickets, giving you a more general overview of your business.

You can upload your documents by taking a photo, attaching the file (pdf, jpg...) We leave you the guide where we explain how to do it!

If you don't have the document, you can upload it by adding the data yourself. You will need the amount (base and VAT), supplier, date, document type and document number.Here's how to do it!

Yes, you can filter by document type, payment status, reconciliation status, whether it has been exported or not, by date range, by category or by supplier. You can also sort by upload date, document date or from highest to lowest amount.

Of course! At the time of export you can choose the breakdown that best suits your needs: summaries and totals (VAT segmented in rows), by products (all the line items of these documents will also be exported) or with VAT in columns. You can also customise the format (Excel, PDF or CSV).

Open the document that has this error, click on the options menu (access it by clicking on the three dots on the top right) and click on "edit".
A small screen will open from which you can edit the general information of the document (Supplier, document type, document number, date and category). You can also edit the totals, VAT and line items by clicking on the pencil next to this information.

No, only those uploaded with a photo or pdf are subtracted from the number of documents in the plan.

Deleted documents are previously digitized documents, which means a reduction in the number of documents you can upload per month.

When you upload a document it goes to the "Under Review" list. Documents under review are in the process of being digitised.
If your document is not in "In review" you will probably find it in "Not confirmed" or among the "Rejected". You can use the filters to find it faster.

Just click on the 3 dots on the document and delete it.

Sometimes it can happen that our algorithm does not detect some kind of information, so the scanning process cannot be completed. There are several reasons:
😰 Poor image quality: remember that the photos must be of good quality and all the data must be displayed correctly. We advise you to delete it and upload it again.
Lack of information: the document does not contain some essential information (date, type of document, amounts...). We advise you to detect what is missing and talk to your supplier to complete it, as all this information must be there by law.
Supplier not detected: the VAT number that allows us to detect which supplier the document is from has not been found. In this case you only have to select the supplier and that's it, it will go directly to digitised!

Just click on the three dots on the document and delete it - it's that easy!

If our algorithm has rejected a document, it means that there is some kind of error and that it could not be digitised:
😕 Documents have been mixed: there is more than one invoice, delivery note or ticket in that upload. You will have to delete it and upload the documents separately.
Duplicate: the algorithm has detected that this document has already been digitalised and, therefore, it is duplicated. To fix it, you will only have to delete this document.
Upload error: there has been some kind of error in the upload. It is likely that the image is not displayed correctly, so we recommend that you delete it and upload it again.

The reconciliation establishes the link between the invoice and the delivery notes. Thanks to this functionality you can ensure that you have received all the delivery notes for the purchases you have made and that they will subsequently be reflected in the invoice. In addition, if you pay when the invoice arrives, you will be able to verify exactly what you will pay for what you have been delivered.

It is the difference between the sum of the delivery notes and the invoice total.
To change it you have to go to User settings > Configuration > Documents and write your acceptable difference.

You have 3 options for reconciling documents:
1. Recommended reconciliation: these are the proposals we make thanks to an algorithm that detects documents from the same supplier, compatible dates and that the sum of the delivery notes and the invoice total is not very different. You can edit this acceptable difference in: User settings > Configuration > Documents. In this guide we explain in more detail how to do it.
Manual reconciliation: you can do it yourself by selecting the invoice and delivery notes from the list. In this guide we explain in more detail how to do it.
3. Reconciliation with advanced options: access this reconciliation to see more details of the documents or edit the selection. In this guide we explain in more detail what you can do.

Of course you can! Just go to Suppliers and select it. In its settings, you can deactivate the option"Deliver with delivery notes or I have an invoice for the tickets".

Yes, if you don't want us to show you these reconciliations, just go to User Settings > Settings > Documents and uncheck the option.

In Reconciliation > Pending documents, you will be able to see all those invoices and delivery notes that have not been reconciled.

If you cannot find an invoice from a supplier from whom you do not receive delivery notes or receipts, don't worry! You do not need to reconcile these documents. If you can't find the documents of a supplier who sends you delivery notes or tickets, we suggest you do the following: go to Documents and check that your document has been scanned correctly and is not in "under review" or "lacking confirmation" and "rejected".

If your document is among those scanned, but does not appear as pending reconciliation, it is possible that the configuration"Make delivery with delivery notes or I have an invoice for the tickets" in the supplier is not active. To activate it, go to Suppliers, select the supplier you want and activate the option in its configuration.

Yes, you can delete it. You have to go to Reconciled, click on the 3 dots and delete it.

You can see them in Conciliation > Conciliated.

It's easy! In Documents select all the files you want to export, click on Export and select the export option you prefer.

Downloads are automatically saved on your computer!

You can export data from any document you have uploaded. When exporting, you can choose the type of breakdown you prefer: summaries and totals (VAT segmented in rows), by products (all line items of those documents will also be exported) or with VAT in columns.

You can export in Excel, PDF or CSV format.

You can create notes and labels by clicking on the + symbol inside the provider.

It may happen that you have documents from the same supplier with different categories (because when creating or modifying the document, you have selected a different category) or that you simply want to modify the category of a supplier and all its documents.

To change and unify the category of all the supplier's documents, in the Suppliers module, you must select the one you want to change the category of and click on the Edit button in the top right corner. You will see that under the category, you can activate the option to change all documents to the category already selected. In case the category is not correct, you should first change it and save, and then go back to edit the provider and activate the option, to apply it to all your documents.

Just select the document you want, click on the three little dots in the top right corner to edit it.

Yes, edit it by going to the supplier and clicking on the three dots on the top right. You will only be able to change the commercial name, code and category. You will NOT be able to edit the NIF/CIF, the fiscal name and the address.

When you have selected THE supplier, go to Contacts and click on the New Contact button.

You can create them from Suppliers > New supplier and add their details. Make sure you enter the details correctly, as there are some details that you will NOT be able to edit later (the NIF/CIF, the fiscal name and the address).

If this option is activated, we know that this supplier gives you delivery notes or you receive invoices for their tickets, which allows us to show the real information of your expenses on the dashboard (i.e. not duplicated), to generate better reconciliation proposals and to know from which documents we have to take the line items to study the price evolution of the products.
When we receive a delivery note from a supplier we activate this box automatically, so if you want to change it you will have to do it manually.

You can create issues during:
📃 The uploading of documents.
📑 The reconciliation.
Just click on Add incident and select the reason and severity.

Very easy! Just select the incident and with the pop up that appears you can change the status and severity.

There are three statuses: created, under review and resolved.

In Incidents > Resolved incidents you will be able to see all those that have already been solved.

Just go to Expenses > Personal > Add and fill in all the information. In this guide we explain it in more detail.

Of course! All expenses are reflected in the dashboard

Not at the moment! You have to add it manually, but you can attach documents, such as payslips or summaries.

You will be able to consult all your products extracted from the line items (rows indicating the items purchased) of the invoices and delivery notes of the categories of raw materials, beverages and maintenance and cleaning. Our algorithm is able to join the line items that have the description with an almost exact match and the same unit of measure. It will NOT match them if there is no consistency between upper and lower case (e.g. Lettuce with LECHUGA YES but Lettuce with Lechugga NO). Therefore, you would have to edit the description of this last line item to make it match the correct one.

IMPORTANT: We recommend that you do not alter the name of the line items from the initial reading of the description unless there is an error in the digitisation.

Of course you can! You can indicate this by selecting the product and going to Settings > Price. Just activate the option and add the amount.

Our algorithm automatically merges products with the same name, no matter which supplier they are from, but distinguishes by unit of measure .
To unify them, you have to go to Group with another and search for all the products you want to merge from the list. Once you have them, the next step is to indicate a name and, if you want, a product code. Finally, you have to choose the base unit of measurement and make the equivalences. We show you how here.

Yes, you can choose a base unit of measure to convert the different purchase units to . To do this, you have to select the product and go to Configuration > Purchases, choose the base unit of measure (it can be units, kilos or litres) and add the conversion data.

This is the average price at which you have paid or should have paid for a product. We can extract it in two ways:
1. Average unit price of all purchases.
2. The tariff price that you can enter manually from the "edit" option in the options menu (the three dots at the top right). This price is the one that will be taken into account to indicate when the price of your last purchase is higher.

The list of products is created from the uploaded documents or from the import of products, and will be displayed in the following cases:
✨ Products that have been imported through excel should always appear (from the "import products" button in the same products module).
For products that have not been imported, you will be able to see in the list those document products that meet all of the following:
- Documents uploaded with line breakdown, either manually or via photo or file.
- Invoices, delivery notes or tickets depending on the option "Delivers with delivery notes or I have an invoice for the tickets"that the supplier of this document has. If the option is checked, delivery notes/tickets will be shown and if it is unchecked, invoices will be shown. Note: if a document has been created as an invoice and should be a delivery note or vice versa, it can be modified manually in the document itself.
- Documents with the category raw material, beverages or cleaning.

It is very easy! In this article you will find a step-by-step guide on how to create the bill of materials.

It's easy! We leave you here our article in the Support Centre where we explain it in detail.

It is the loss of product as a result of its preparation: the skin of potatoes, the bone of fish... even the weight reduction of a frozen product.

The calculation of the shrinkage, theoretically, isthe weight of the shrinkage divided by the total purchased weight of the product. We multiply it by 100 to obtain the percentage. However, there are tables that give you a pre-established value for certain foods.

To remove or edit ingredients from a bill of materials, you have to click on the pencil symbol on the right side of the ingredient. You will only be able to edit the net quantity and the shrinkage. 

To edit the information of an order picking (name, type of dish, selling price, VAT and/or expected margin), you only have to enter the order picking and click on Edit.

Yes, you can import them from Excel! Find out how to do it here.